Below you can find an overview of how our bonuses work and some frequently asked questions if you are still unsure.
When you take a bonus, your cash balance will spend first and if you're a winner you can withdraw your cash winnings at any time. If your cash balance hits zero, your bonus will then start to spend and give you a second chance to win.
Frequently Asked Questions:
Q - If I take a bonus and win with my cash, can I withdraw my cash balance?
A - Yes! Any cash winnings will be paid into your cash balance and can be withdrawn at any time.
Q - Do my cash stakes contribute towards wagering requirements?
A - Your cash stakes don't contribute towards any wagering. The cash will play first and can be withdrawn whenever you want. When the cash balance is empty, you will start using your bonus funds and contributing towards your wagering requirement.
Q - What happens if I withdraw my cash balance whilst I have an active bonus?
A - Your cash is available to be withdrawn at any point. Taking your cash will mean that your bonus is cancelled and all bonus funds will be forfeited.
Q - What happens if I lose my cash and try to withdraw my bonus funds?
A - If you run out of cash, then you will begin playing with bonus funds and contributing towards wagering requirements. If you submit a withdrawal request before reaching these requirements, your bonus will be cancelled and all bonus funds will be forfeited.
Q - What happens if I stake £1 with my cash and £1 with my bonus in a single stake, and win?
A - Your win would be paid out proportionally. In this case, half of your winnings will go into your cash balance, with the other half going into your bonus balance.
Here's an example of how a bonus might work:
If you choose to take a 50% deposit match and deposit £100, you will have £100 cash and £50 bonus.
You choose to play on Genie Jackpots, and win £25 on your first spin. You will then have £125 cash and a £50 bonus balance.
The next step is up to you, do you keep playing and hope to win big, or take the cash winnings and cancel your bonus?
Still got questions? Feel free to contact our support team on Live Chat to discuss any concerns you may have.