Have you entered your promotion code?
Please ensure that you enter your promo code here before making your deposit, taking care to click both the submit and claim buttons to complete registration of your promotional code. You can check that the code is successfully registered to your account here. Please contact the customer service team by clicking on the live chat button below should the promotion not appear.
Have you entered your code correctly?
It’s easy to miss a letter or add a space at the end of the code which would cause a code to be rejected. For example, could that be a ‘5’ rather than an ‘S’, or an ‘O’ rather than a ‘0’? Please take care to type the code exactly as it appears. Wherever possible, please do not copy and paste codes.
Are you eligible for this promotion?
Not all players qualify for all promotions, so a friend or family member may have been given a particular code or promotion by invitation, however, this code would not work within your account unless you had also been invited to join the promotion. Players entering a code not intended for them will typically see the ‘Invalid Code’ error message.
Is the promotion still running?
Most promotions will have an expiry date and this will usually be shown in the footer of any promotional emails, mailers or texts. Entering an old or expired code will cause the ‘Invalid code’ error message to be displayed.
Certain promotions, for example ‘cash back’ or ‘wins versus stakes’ will credit a player with bonus funds at the end of the promotion period. The payment date will be shown in the footer of the email, text or mailer you received prior to opting in. You can check your progress within your account by clicking here. The status will show as ‘part qualified’ during the promotional period and at the end of the period will show as ‘qualified’ or ‘not qualified’ based on your gameplay.
If you are experiencing issues entering a code beginning with ‘CS’ which has been provided specifically for you by the customer services team, then please contact us by clicking on the live chat button below so that we can assist you further.
Please note that we would not usually credit a bonus retrospectively except in exceptional circumstances. Please contact us by live chat or email if you feel that this is the case.