First of all, make sure that you take the pictures in a room filled with light, you can use flash but make sure it does not cover any information. This will give you pictures that are crisp, clear and readable. Secondly please make sure to take a picture showing the full document.
1. Proof of age
- Driving Licence
- Birth Certificate
- NHS Medical Card
- NHS letter that includes Date of Birth
- A government-issued letter that includes Date of Birth
- ID Card (as long as it includes expiry)
Special Conditions: Will accept Passport or Driving License if it has expired up to 3 years ago.
2. Proof of address
To verify your address we will accept the following documents -
- Utility bill
- NHS letter
- Government letter
- Wage slip
- Bank statement
- Student loan letter
- Polling card
Special Conditions: Please note this must be dated within the last 9 months.
These documents will often be enough for us to verify your account. From time to time, however, we may require you to provide us with the following additional documents -
3. Front of card
A photograph or scan of the front of the card must show chip, cardholder name, expiry date, bank logo, first 6 and last 4 digits of the card number.
Special Conditions: Please note that you must obscure the middle digits of the card as shown above.
4. Bank Statement
This can be a screenshot, photocopy or clear photograph of a bank statement. Any confidential transaction and balance information can be obscured. Must show full name, the bank name, full account number, and full sort code.
Alternatively, documents can be scanned or photographed and sent to firstname.lastname@example.org. You can also verify your account via Live Chat.
If you no longer have a card:
If you have used this card to deposit in the last 30 days we need a Stamped letter from your Bank to show that the card has been reported as Lost or Stolen, this must include the Bank Logo, your details, the last 4 digits of the card and be dated.
If you have used this card to deposit in the last 6 months we need a signed letter from the player stating "I (Full Name) confirm I no longer have card ending **** and that all deposits made with this card were made and authorised by me."